Back Market Pro - US

Answers to frequently asked questions are jus a click away. Browse our Back Market Pro articles on orders, delivery, returns, quality, and more. We'll tell you everything!

Find the answer to your questions in just a few clicks.

What is Back Market Pro?

How does Back Market Pro work?

What types of products do you offer?

Where can I find the General Conditions of Sale?

Where can I find the Terms of Service?

How can I contact Back Market Pro Customer Service?

How can I contact the Back Market for individuals?

About Back Market Pro

How does Back Market Pro ensure the quality of the products sold?

What do our esthetic grades mean?

What battery performance should I expect from a refurbished device?

Is the watertightness of a refurbished product preserved?

What accessories are sold with my product?

Is the device sold in its original packaging?

What do we guarantee about battery health?

The quality of our refurbished products

Can I transfer my previous orders or my personal account to Back Market Pro?

How do I update my account information?

How do I reset my password?

How is my personal data managed?

How do I delete my data/account?

How do I make a Back Market Pro account?

Managing my account

What payment methods are accepted on Back Market Pro?

How do I use my discount code?

Is sales tax exemption available on Back Market Pro?

Do you charge sales tax on Back Market Pro orders?

How do I get an invoice on Back Market Pro?

Why are the invoices not in the name of Back Market Pro?

How do I update my invoice details?

Is it possible to have a billing address different from the delivery address?

Can I get a custom quote for specific products or quantities?

Payment and Invoices

How to place an order on Back Market Pro?

I can't find the products or quantities I'm looking for. What should I do?

I can find my product on Back Market for individuals, but not on Back Market Pro

Why is there a price difference for the same product?

How can I obtain technical information about a product?

How do I know who the seller of the product is?

Is it possible to extend the warranty beyond 12 months?

Where can I have my order delivered?

What are the delivery times on Back Market Pro?

Do I have to pay delivery costs?

Is Windows Pro installed on computers?

Windows 11: what to do if your PC is not compatible?

Why is the available stock different between B2C and B2B platforms?

How to download serial numbers from your orders?

Placing my order

What delivery options do you offer?

Can I change my delivery address after purchase?

How can I track my order after it has been shipped?

Why is it important to check the condition of the package and product upon delivery?

My package is missing, but shown as delivered. What should I do?

What should I do in case of a delivery issue?

Where is my tracking number?

How do I track an order shipped in several packages?

Delivery of Your Products

Can I cancel or modify my order once confirmed?

How can I cancel my order?

Why does my iPhone display an Apple alert message “Important Message” or “Unknown Part”?

Where can I find the serial number or IMEI of my device?

How does the commercial warranty work on Back Market Pro?

What are the grounds for warranty exclusion?

What is the cancellation policy for business customers?

How do I arrange a return for my device?

What photos do I need to provide to return my product?

How do I disconnect my iCloud, Google or Samsung account?

How long does a refund take when returning a product?

How can I contact Back Market Pro customer service?

A problem with my order

How do I disconnect my iCloud, Google, or Samsung account?

Returns and refunds

How do I set up my MacBook?

How do I reset my Mac password?

My Mac is in the wrong language

How do I reset my Windows computer password?

My Windows computer is in the wrong language

Troubleshooting

Does Back Market Pro offer leasing?

Can I trade-in my company's IT equipment on Back Market Pro?

How do I become a seller on Back Market Pro?

"Buy again" feature

Other Services

Contact us

Discover Back Market Pro, a marketplace for refurbished electronics dedicated to professionals.

Discover how Back Market Pro ensures the quality of products sold on the platform.

Create an account, change your account information, or request to delete your data.

What payment methods are accepted? Having trouble with your payment?

Need help with delivery? A question about cancelling an order?

How to order, what to order, the countries we deliver to...

If you have a problem with your item, find out what solutions we can offer you.

Discover additional services and features available on Back Market Pro, from device resale options to software-related questions.

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