The quality of our refurbished products
Discover how Back Market Pro ensures the quality of products sold on the platform.
How does Back Market Pro ensure the quality of the products sold?
At Back Market Pro, our goal is to ensure that the purchasing experience for our professional customers is as satisfying as purchasing new products, with optimal quality while offering them substantial savings. To achieve this, we do several things:.
What do our esthetic grades mean?
The refurbished products we offer are carefully inspected and refurbished by our hand-picked partners, who adhere to strict quality standards. These standards are defined by our Quality Charter to guarantee the reliability and durability of the devic
What battery performance should I expect from a refurbished device?
Here are two key indicators for evaluating battery performance:. At Back Market Pro, we require all batteries to have a SoH greater than 85% and to have undergone fewer than 500 charge cycles to ensure optimal performance. How can you check your smar
Is the watertightness of a refurbished product preserved?
The watertightness of a refurbished product is not preserved. During refurbishment, devices are opened so that tests can be carried out. For this reason, waterproofing is not guaranteed on refurbished products sold on Back Market Pro. Any water damag
What accessories are sold with my product?
All refurbished products on Back Market Pro come with compatible accessories. Here is what you will receive:. The accessories provided are not usually original, but they are guaranteed to be compatible and work just as well as the original parts. If
Is the device sold in its original packaging?
No, each device is sold in the seller's packaging. The seller’s brand may also appear on the packaging. Although this packaging is not original, it is just as sturdy and guarantees safe delivery.
What do we guarantee about battery health?
Battery health measures how much capacity a battery retains compared to when it was new. It’s one of the best indicators of a refurbished device’s long-term performance, directly affecting how long your device lasts between charges. The minimum thres