If you need help with an order in progress or finding the products that best suit your needs, you can contact our customer service team from Monday to Friday, from 9 a.m. to 6 p.m. Here's how:

If you need help with an order in progress or finding the products that best suit your needs, you can contact our customer service team from Monday to Friday, from 9 a.m. to 6 p.m. Here&apos;s how:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0); text-align: left;">Log in to your Back Market Pro account from <a href="https://pro.backmarket.com/account/login" style="text-decoration:none;">this page</a>.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0); text-align: left;">Go to our<a href="https://pro.backmarket.com/contact" style="text-decoration:none;">&#xA0;contact page</a>.</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0); text-align: left;">Choose the option that works best for you from those available: immediate calls, telephone appointment, chat, or contact form.</li></ol>

How can I contact Back Market Pro Customer Service?

If your request concerns an order placed on the site backmarket.com, we will not be able to assist you as this is a completely separate website from ours, dedicated to individuals. To contact Back Market customer service for individuals, please follo

If your request concerns an order placed on the site<a href="http://backmarket.fr/">&#xA0;</a><a href="http://backmarket.com">backmarket.com</a>, we will not be able to assist you as this is a completely separate website from ours, dedicated to individuals.&#xA0;To contact Back Market customer service for individuals, please follow these instructions:<ol><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0); text-align: left;">Log in to your account from <a href="https://www.backmarket.com/en-us" style="text-decoration:none;">backmarket.com</a></li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0); text-align: left;">Once logged in, visit this page: <a href="https://www.backmarket.com/en-us/help" style="text-decoration:none;">https://www.backmarket.com/en-us/help</a>&#xA0;</li></ol><img src="https://attachments.gorgias.help/984vj29W9e9xPKGO/hc/zKB3oxwyee2rkVOL/2026051314-2ca75432-7655-410a-84f1-2e01840cf5d1-877f9b2d-034b-4eb9-88da-5cbd82a8c006.png" width="497" height="386" class="fr-fic fr-dii"><ol start="3"><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px; line-height: 1.5; color: rgb(0, 0, 0); text-align: left;">Then click on the &#x201C;Get Help&#x201D; button</li></ol><img src="https://attachments.gorgias.help/984vj29W9e9xPKGO/hc/zKB3oxwyee2rkVOL/2026021209-ac5d8486-5788-4c3e-9195-cb9f786932c8-b5c010d2-edd1-40b1-9878-59fd5b66cf2e.png" width="624" height="131" class="fr-fic fr-dii"> If you are unable to log in, you can contact Back Market Customer Service via<a href="https://help.backmarket.com/hc/en-us/requests/new?_gl=1*tzk4wd*_ga*MTEwNjY2MjQ0NC4xNzE2MzEzNTM3*_ga_W101YGMKND*MTcxNjMxMzUzNy4xLjEuMTcxNjMxMzYyMi4zNy4wLjA.*_fplc*NnZ4cmN1MzlwZzdvWDQ2VjhJTjZFSE1kVHY4SjQxYnYlMkY0b0xhM1p2czNPM1RtVFI5UURuZDMlMkZyTW1HNmhiR3VjbWdVbUFjQk5rTWFSRTAzanN6V0lvSzlPSllWY3dYUnVRQm5LM2tXcTFSYmxLSVRxc0k5NjBtd2xGZldvUSUzRCUzRA">&#xA0;this form</a>. You will receive a response within 24 hours.

How can I contact the Back Market for individuals?

Back Market Pro - US

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What is Back Market Pro?

How does Back Market Pro work?

What types of products do you offer?

Where can I find the General Conditions of Sale?

Where can I find the Terms of Service?

About Back Market Pro

How does Back Market Pro ensure the quality of the products sold?

What do our esthetic grades mean?

What battery performance should I expect from a refurbished device?

Is the watertightness of a refurbished product preserved?

What accessories are sold with my product?

Is the device sold in its original packaging?

What do we guarantee about battery health?

The quality of our refurbished products

Can I transfer my previous orders or my personal account to Back Market Pro?

How do I update my account information?

How do I reset my password?

How is my personal data managed?

How do I delete my data/account?

How do I make a Back Market Pro account?

Managing my account

What payment methods are accepted on Back Market Pro?

How do I use my discount code?

Is sales tax exemption available on Back Market Pro?

Do you charge sales tax on Back Market Pro orders?

How do I get an invoice on Back Market Pro?

Why are the invoices not in the name of Back Market Pro?

How do I update my invoice details?

Is it possible to have a billing address different from the delivery address?

Can I get a custom quote for specific products or quantities?

Payment and Invoices

How to place an order on Back Market Pro?

I can't find the products or quantities I'm looking for. What should I do?

I can find my product on Back Market for individuals, but not on Back Market Pro

Why is there a price difference for the same product?

How can I obtain technical information about a product?

How do I know who the seller of the product is?

Is it possible to extend the warranty beyond 12 months?

Where can I have my order delivered?

What are the delivery times on Back Market Pro?

Do I have to pay delivery costs?

Is Windows Pro installed on computers?

Windows 11: what to do if your PC is not compatible?

Why is the available stock different between B2C and B2B platforms?

How to download serial numbers from your orders?

Placing my order

What delivery options do you offer?

Can I change my delivery address after purchase?

How can I track my order after it has been shipped?

Why is it important to check the condition of the package and product upon delivery?

My package is missing, but shown as delivered. What should I do?

What should I do in case of a delivery issue?

Where is my tracking number?

How do I track an order shipped in several packages?

Delivery of Your Products

Can I cancel or modify my order once confirmed?

How can I cancel my order?

Why does my iPhone display an Apple alert message “Important Message” or “Unknown Part”?