Payment and Invoices
What payment methods are accepted? Having trouble with your payment?
What payment methods are accepted on Back Market Pro?
We accept several payment methods on Back Market Pro:. We do not currently allow our customers to pay in installments, make deferred payments (e.g., 30/60/90 days), or pay by administrative mandate. However, our teams are working hard to develop new
How do I use my discount code?
There’s nothing more enjoyable than saving a bit of money, right? You’re lucky: Back Market Pro already offers you the best refurbished tech at the best price, and can also treat you with additional discount codes. Our discount codes are shared only
Is sales tax exemption available on Back Market Pro?
Yes, sales tax exemption is available on Back Market Pro. To request it, please:. Our team will review your request and reply within 3 business days after submission. If anything is missing, we will reach out by email. Once approved, you will be able
Do you charge sales tax on Back Market Pro orders?
Yes. Back Market Pro applies sales tax to orders where required. The tax amount is calculated based on the delivery address. If your organization is tax-exempt, please refer to the guidance on this page.
How do I get an invoice on Back Market Pro?
Your invoice is generated automatically as soon as your order is confirmed, regardless of your payment method (credit card or bank transfer). It will be sent as an attachment to your order confirmation email, and can also be downloaded from "Your ord
Why are the invoices not in the name of Back Market Pro?
Our invoices comply with marketplace regulations. As a marketplace, Back Market always acts as an intermediary between customers and sellers. The invoices are therefore issued in the seller’s name.
How do I update my invoice details?
If you’re experiencing any issue with your invoice, such as missing or incorrect information (order date or amount, shipping fees, billing address, etc.), please contact our customer service, who will be able to help you resolve the issue.
Is it possible to have a billing address different from the delivery address?
Yes, it’s possible to have a billing address that is different from the shipping address when you place an order on Back Market Pro. You can enter this information after confirming your shopping cart.
Can I get a custom quote for specific products or quantities?
The quantities available on each product page correspond to products that are ready to be shipped within 3 to 5 business days. If you don’t see the product or quantities desired, this may indicate that the item is temporarily out of stock. If you wou