Delivery of Your Products
How to order, what to order, the countries we deliver to...
Where can I have my order delivered?
Currently, Back Market Pro only delivers to the contiguous United States (48 states). For questions around delivery locations, please reach out to an agent through [email protected].
What delivery options do you offer?
We only offer standard delivery, within 3-5 business days (this timeframe may vary depending on the number of products, the origin of the selected seller, or the time of year, such as the holiday season). We are currently unable to offer express deli
What are the delivery times on Back Market Pro?
Delivery times on Back Market Pro depend on the product category, the quantity purchased, and the order destination:. Wholesale delivery: for large orders, delivery times and conditions may vary. Contact our support team for more details on this page
Do I have to pay delivery costs?
Good news! Shipping is completely free for our Back Market Pro customers. You won’t have any extra costs to pay when you receive your orders.
Can I change my delivery address after purchase?
You cannot make this change yourself. However, you can request a change to your delivery address as long as the order has not been shipped (i.e. on average between 24 to 48 hours after placing the order). To change your address, you must contact our
How can I track my order after it has been shipped?
Once your order has been paid for and shipped, you will receive an email containing a tracking number (maximum 3 days after order confirmation). This number will allow you to track your package in real time until delivery on our shipping partners’ we
Why is it important to check the condition of the package and product upon delivery?
Our packages are prepared with care, but in some rare cases, a package may be damaged during transport. It is therefore very important to check the condition of the package and the product in the presence of the delivery person. If the package is dam
My package is missing, but shown as delivered. What should I do?
Your order tracking shows that it has been "delivered," but your package is not where it should be. Don't worry, we are here to make sure your order arrives safely. First, you can visit the carrier's website via the link shared with you by email or a
What should I do in case of a delivery issue?
First, you can visit the carrier’s website via the link shared with you by email or available in your order details. This will allow you to check the latest delivery details. If you need additional information, you can then contact the carrier direct
Where is my tracking number?
Back Market will inform you by email about the progress of your package until it reaches your delivery address. If you have not received an email, it may be that your order has not yet been paid for or shipped. From your online client area, you can a
How do I track an order shipped in several packages?
If your order was shipped in several packages, you'll now find all your tracking links in one place. From your Back Market Pro account, identify the order you want to know some details about , click "Track your order" to see every shipment listed, ea