Returns and refunds
If you have a problem with your item, find out what solutions we can offer you.
What is the cancellation policy for business customers?
Business purchases made on Back Market Pro are not eligible for a cooling-off period or “right to cancel”. As a result, business customers generally cannot cancel an order after it is placed except where required by law or as expressly stated in our
How do I arrange a return for my device?
If you encounter a problem with your product (it is defective, no longer works, or certain elements do not match the initial description), follow the steps below to arrange for its return:. Upon receipt of the package, the seller will have 3 business
What photos do I need to provide to return my product?
In order to initiate your return and avoid any disputes regarding the condition of your product(s), please take clear, bright photos, ideally without glare, that show the problem with your product. Photos from smartphones and tablets must show:. Phot
How do I disconnect my iCloud, Google, or Samsung account?
Before returning a device, it is crucial to disconnect your iCloud, Google, or Samsung accounts. Otherwise, the device will remain locked, making any repairs impossible. Also, before disconnecting an account, be sure to back up your personal data usi
How does the commercial warranty work on Back Market Pro?
Your peace of mind is essential when making purchases. Thanks to our 12-month commercial warranty (from the date of delivery of the item), you can shop with confidence knowing that your purchases on Back Market Pro are covered and protected. The comm
What are the grounds for warranty exclusion?
The commercial warranty does not apply in the following cases:. Oxidized, broken, or cracked product (e.g., visible impact on the photos). Product handled by an unauthorized third party. Excessive use or neglect. Normal wear. Water resistance is neve
How long does a refund take when returning a product?
Refunds are treated once they have been approved by our teams. The approval is subject to the product being received by the seller, the condition of the product being verified, and no repair or replacement being possible. Once approved, you will rece
Where can I find the serial number or IMEI of my device?
If there’s an issue with your device, we will ask you to provide its serial number or IMEI. To find it, you can visit the relevant page below depending on your device’s brand:. Apple. Samsung. Dell. HP. Lenovo