How can I contact the Back Market for individuals?Updated 2 months ago

If your request concerns an order placed on the site backmarket.com, we will not be able to assist you as this is a completely separate website from ours, dedicated to individuals. 

To contact Back Market customer service for individuals, please follow these instructions:

1. Log in to your account from backmarket.com
2. Once logged in, visit this page: https://www.backmarket.com/en-us/help 

3. Then click on the “Get Help” button

If you are unable to log in, you can contact Back Market Customer Service via this form. You will receive a response within 24 hours.