How can I cancel my order?Updated 2 months ago
The possibility of cancelling an order depends on its status at the time of your request.
Before shipment
If your order has not yet been shipped, contact our customer service team as quickly as possible via your Back Market Pro account. We will do our best to process your request before the carrier picks up the package.
After shipment
If your order has already been shipped, it is no longer possible to cancel it. You will need to wait until you receive the parcel and then arrange a return from your customer account.
For more information on return conditions, please refer to this article.
Please note: As a professional customer, the withdrawal conditions differ from those applicable to individual consumers. Refer to this article for more details.